We stayed at this hotel from August 22 to September 4, 2024. The room was very beautiful, clean, and comfortable. Overall, it was a great trip, but the walls were quite thin, and we could easily hear the neighbors next door. Overall, I would give this luxurious and beautiful hotel 5 stars.Rooms: The room was clean, and the bathroom and toilet were nice.Food and drinks: The breakfast was absolutely fantastic. The restaurant in the courtyard was great, and the lobby
"In January 2024, we stayed for four nights. The hotel is new, clean, and well-organized. The staff had a respectful and friendly attitude. The nearest malls to the hotel are Marjan and Kourosh. However, we experienced a bit of delay during room check-in. The cold breakfast options were mostly unchanged during our stay, but the warm breakfast items were more varied."
Among the hotels in Kish, it was excellent in terms of breakfast, room cleanliness (especially the bedding and bathroom), the staff at the lobby, room service, and reception, as well as its proximity to the beach (just 3 minutes away).
The hotel restaurant is located on the 16th floor and can be said to have one of the best standard live music stages on the island. It is the perfect place to enjoy live music, with a space specifically designed for this purpose. The drinks are also good. The staff's attitude was excellent as well.
Palace Hotel Policies
Booking cancellation terms and conditions:
Cancellation conditions are different in peak and non-peak days, which we have explained below.
Cancellation rules in non-peak days:
- If the room reservation is canceled up to 72 hours before the guest’s arrival date, the cost of one night’s stay will be deducted.
- If the room reservation is canceled less than 72 hours before the arrival date, the cost of two nights’ stay will be deducted.
Cancellation rules during peak periods including holidays, Nowruz and the second six months of the year (high season):
- If the room reservation is canceled up to 72 hours before the guest’s arrival date, the cost of two nights’ stay will be deducted.
- If the room reservation is canceled less than 72 hours before the arrival date, no fee will be refunded.
From the moment the guest arrives at the hotel, it includes full fuel.
- It is mandatory to present a valid identification card (national ID, birth certificate, or passport) for all guests.
- Check-in for single women is only allowed with the presentation of a national ID and a photo ID birth certificate.
- For check-in of married couples with a temporary marriage contract, it is required to provide an official marriage contract booklet with a stamped seal, along with the national ID and photo ID birth certificates of both individuals.
Check-in and check-out times at Palace Hotel:
Check-in: 3:00 PM
Check-out: 12:00 PMGuests who have special requests may stay in their room until 6:00 PM with a half-charge. After this time, room extensions will not be possible.
- The accommodation fee for children under 5 years old is free, provided they do not use the hotel’s services and facilities.
- The accommodation fee for children over 5 years old is considered the same as for an adult and will be charged in full.
- If accompanied by two children under 5 years old, the accommodation fee will be calculated as that of one adult.
Guests can have breakfast and lunch in the dining hall.
Breakfast and lunch can also be served to all guests via room service.
Dinner is only served through room service.Dining hall hours:
Breakfast: 7:00 AM to 10:00 AM
Lunch: 1:00 PM to 4:00 PMRoom service hours:
Breakfast: 10:00 AM to 11:00 AM (Guests in rooms on the 15th floor can avail room service for breakfast from 7:00 AM to 11:00 AM.)
Lunch: 4:00 PM to 5:00 PM
Dinner: 8:00 PM to 2:00 AM
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